FAQ

We currently offer the following payment options.

- PayPal
- Klarna Sofort
- Credit card (VISA, MASTERCARD, MAESTRO)
- Apple Pay
- Google Pay

Vouchers are available in our stores as well as through the online shop and can be redeemed both online and in our stores.

The exchange period in store is 14 days and for online orders 30 days. Online orders can only be exchanged in store. If you wish to exchange an item online, you must return it and place a new order.

Shipping for your order within Germany costs a flat rate of €3.95. For orders over €80, we cover the shipping costs for you (sale items are excluded).

Returns in one of our stores are always free. Simply bring your order confirmation, invoice, or delivery note, either printed or digitally as a PDF.

A processing fee of €3.95 will be charged for every registered return and will be deducted from the refund amount if you send items back. For international orders, return shipping costs are always borne by the buyer.

Your order is usually ready for dispatch within 5 working days of placing your order. During promotional periods, delays may occur due to high order volumes. As soon as your order is ready for dispatch, we will send you a confirmation email with further details and a link to online shipment tracking. Your order will be processed immediately by our shipping team, and you will receive another confirmation email once it has been picked up by the shipping service provider. Delivery within Germany takes approximately 2-4 working days. Please note that delivery times for parcel services may take longer due to current exceptional circumstances (e.g. strikes, staff shortages, etc.). Please also note that it may take a few days before shipment information is available online.

Yes, we are happy to deliver to you in the following countries. Please note that different shipping costs and delivery times may apply. For orders from abroad, customs duties may apply for shipping and return shipping, for which we assume no responsibility.

Of course! Feel free to visit one of our stores and bring your order confirmation, invoice, or delivery note, either printed or digitally as a PDF. You also have 30 days from receipt of your order for this.

Items purchased in a store can only be returned in our stores. A period of 14 days applies here. Hygiene items purchased in the store (e.g., bodysuits, earrings) are excluded from exchange.

Our shipping team makes every effort to process all orders conscientiously and reliably. However, if your order is missing something, we apologize for any inconvenience. Please contact our customer service team in this case, and we will resolve the issue as quickly as possible.

If you would like to return a single item or an entire order, you can download your return label here.

Should you have any questions or problems, simply write to our customer service: support@brokeundschoen.de. We will then send you a return label by email.

You can exchange an item for a different size and color in one of our stores free of extra charge, provided the item is available in store. You must bring your order or shipping confirmation along with the item you wish to exchange.

If you want to exchange an item online, you must return it and place a new order.

Once you see on your tracking information that we have received your return, we usually need up to 14 business days to inspect and credit your return.

Delicate wash at 30°, do not bleach, do not tumble dry, do not dry clean, iron at low temperature.

Delicate wash at 30°C, do not bleach, do not tumble dry, do not dry clean, iron/steam at low temperature. Do not spin at high speed – 800 rpm is ideal. After washing, pull the garment into shape and air dry – preferably lying flat or on a hanger.

Hand wash, do not bleach, do not tumble dry, do not dry clean, iron at low temperature