Help center
How can we help?
Answers to frequently asked questions

QUESTIONS ABOUT DELIVERIES

Your order will be processed immediately and should arrive within 2-4 business days. As soon as your order leaves our warehouse you will receive an Email with the shipping details. During high season (like Sale or Black Friday) delivery might take a little bit longer than usual. Also the current COVID-19 pandemic might cause delays in the process. In this case, please be patient - we're doing our best that your delivery will get to you as soon as possible!
Yes! As soon as your order leaves our warehouse you will receive an Email with the details, including a link to track your order. Please note that it might take some time before you can access your tracking details.
Delivery inside of Germany costs 4,95€. If you spend over 90€ shipping is free. Returns are always free inside of Germany, international return fees must be payed by the costumer and are not reimbursed.


Yes we do international deliveries.

Click here for international delivery fees.

Sure! Just bring whatever you want to return and your order confirmation as a pdf document to one of our stores and our assistants will help you. Please note that you have to return items within of 30 days after you have received your order.
Our team tries its best to pack all orders thoroughly. If your order is missing an item, please contact our costumer service and we will take care of it immediately.
You can change your order as long as your order has not been shipped. To change it, please contact our costumer service. If it might be too late and your order has already been shipped, you will receive a free* return label from our costumer service. (*Germany only)

QUESTIONS ABOUT RETURNS & REFUNDS

If you want to return single items or your whole order, please use our Retourenportal. If you have any problems with your return, please contact our costumer service: support@brokeberlin.de Please note that all items must be in original state, so not worn neither washed and with all tags and labels intact.
If you want to return one or several items of your order you can do so within 30 days. For returns the date of shipping counts as the return date and not the date we receive your return parcel.
Returns inside of Germany are free. Returns from other countries must be paid by the costumer and are not reimbursed.

You can exchange an item for a different size/color in one of our stores. Besides the item you want to exchange, please bring your order confirmation and/or delivery confirmation.

If you want to exchange an item for a different size/color online, please file a return and place a new order.

Once your return parcel has arrived in our warehouse it usually takes 7-14 business days for us to check and refund your order.
No, any item bought online can be returned. However, please note that all items must be in original state, so not worn neither washed and with all tags and labels intact.

General Questions

In our Online Shop we offer payment via

- PayPal
- Klarna Sofort
- Kreditkarte (VISA, MASTERCARD, MAESTRO)
- Apple Pay
- Google Pay


Unfortunately not, because we sell a lot of different brands which have different sizing for their clothing. For guidance the measurements for size S is usually included in the product description. If something does not fit you properly, you can return your order.


Yes! We have two kinds of gift cards available: one for our stores, and one for our Online Shop. Gift cards for our stores are shipped free of charge to an address of your choice. Gift cards for our Online Shop are sent via Mail.

Unfortunately not. Please note that there are two different kinds of gift cards available: one for our stores in Berlin and Hamburg and one for our Online Shop. Gift cards for our stores cannot be used online and vice versa.

Any other questions?


Use the contact form for your inquiry. We'll get back to you asap.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Give us a call

+49 30 837 99 533

Free Hotline
Monday - Friday 9 - 16 Uhr