Rücksendung & Erstattung

30 days free returns (Germany only)

You can return any item within 30 days and get a full refund.

Items bought online can also be returned or exchanged in one of our stores. Items bought in store cannot be returned or exchanged online.

How do I get my return label?

You can file your return in our Retourenportal. Just click here.

Important: You must include the # symbol in your order number. 

Alternatively you can also use your tracking number. 

If you have any questions or problems in the process, please contact our costumer service: kundenservice@brokeberlin.de Our costumer service can also send you a return label via email.

How do I return items?

Please pack all items you want to return carefully and print out your return label. Place the return label covering any old labels/addresses to avoid confusion. You can drop off your parcel at any DPD or UPS service provider.

When do I get my refund?

Once your return parcel is back in our warehouse, it takes 7-14 business days to check and refund your order.