Return & Refund

30 days free returns (Germany only)

You can return products from your order within 30 days after the delivery date for free.

Products bought online can also be returned in one of our stores. Products bought in store cannot be returned online.

How do I get a return label?

Register your return here Retourenportal. Just click here hier.

Please remember to include the # in your order number. 

Alternatively you can also use your tracking number. 

If you have any questions or are experiencing trouble, please contact our costumer service: kundenservice@brokeberlin.de We'll send you a return label via mail.

How do I return items?

Please pack all unwanted items and print out the return label. Place the return label in a way that covers all other labels to avoid confusion. You can send your package from any DPD or UPS shop of your choice.

When do I get my refund?

Once your package is back in our warehouse, please allow us 7-14 business days to check and refund your order.

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